FAQs
Frequently Asked Questions
What Does 100% Money Back Guarantee Mean?
If you receive any of our products damaged or are not what you have ordered, we will refund you the total amount for that product. Please see our Refund Policy.
How Can I Cancel Or Change My Order?
Please email guy@potshack.net, and we will do our best to cancel or change your order.
What Payment Options Are Available?
You can either make a one-off payment or pay your order off monthly. Once off payments can be made using a credit card or an instant EFT. For payment plans, the store offers Mobicred as a provider.
How Do I Track My Order?
Please email guy@potshack.net, and a team member will be able to assist you with your order's progress.
Where Do You Deliver?
We currently deliver anywhere in GAU, KZN and CPT. If you are outside of these areas, please give us a shout, and we will do our best to deliver.
Do I need an account to place an order?
Nope, anyone can order through our website.
I Have Forgotten Or Lost My Discount Code.
If your discount code has been lost, please send an email to guy@potshack.net. Please include where you received the discount, the discount code amount and when you received the code. We will do our best to issue you a new code.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.